Privacy Policy

1. Introduction

Candl ("we", "us", or "our") operates the website candl.news and the Candl application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account information: When you create an account we collect your email address, name, and authentication credentials. If you sign up via a third-party provider (e.g. Google), we receive the profile information you authorise that provider to share.

Usage data: We automatically collect information about how you interact with the Service, including pages viewed, features used, browser type, device type, IP address, and referring URLs.

Alert & preference data: We store the alert configurations, instrument watchlists, prop firm selections, and notification preferences you set within the Service.

Payment information: If you subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We do not store your full credit card number or banking details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Deliver personalised news feeds, alerts, and notifications
• Process transactions and manage your subscription
• Send service-related communications (e.g. alert emails, session briefings)
• Monitor and analyse usage trends to improve user experience
• Detect, prevent, and address technical issues or abuse

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party companies that help us operate our Service (e.g. hosting, analytics, email delivery, payment processing).
• Legal obligations: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Candl, our users, or others.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookie preferences through your browser settings, although disabling certain cookies may limit functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time (where processing is based on consent)
• Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@candl.news.